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Lessons I Didn’t Realize I Learned in the Army Signal Corps

  • Writer: Mark Kendall
    Mark Kendall
  • Dec 21, 2025
  • 3 min read



Leadership Reflection: Why I’m Calm When Systems Break


Lessons I Didn’t Realize I Learned in the Army Signal Corps



Lately, I’ve noticed something about myself as a leader.


In moments when systems are changing fast—AI everywhere, architecture shifting, decisions moving from humans into software—I’m often calm while others feel unsettled. I see patterns forming before they’re obvious. I worry less about perfect control and more about whether information keeps flowing.


For a long time, I thought that was just experience.


Only recently did I realize something deeper:

this way of thinking didn’t start in tech—it started in the Army Signal Corps.





The Signal Corps Lesson I Carried Forward



When you serve in the Signal Corps, you learn quickly that the mission is not the message.


The mission is communication itself.


You’re responsible for keeping information moving across unreliable terrain, imperfect equipment, and changing conditions. You assume things will break. You assume links will degrade. You don’t panic when they do—you adapt.


That mindset stays with you.


Years later, when I design systems or lead teams, I don’t ask:


“How do we make sure nothing ever fails?”


I ask:


“How do we keep operating when it inevitably does?”


That question shapes everything.





Why I Lead With Flow Instead of Control



In many engineering cultures, leadership is about control:


  • controlling outcomes

  • controlling architecture

  • controlling correctness



But military communications teach something different:


  • flow matters more than perfection

  • silence is more dangerous than noise

  • partial information is better than none



That’s why I’m comfortable with:


  • best-effort systems

  • graceful degradation

  • observable behavior instead of rigid guarantees



To some, this looks risky.

To me, it looks realistic.





Invisible Infrastructure and Quiet Leadership



Signal Corps work is mostly invisible.

When it’s done well, no one notices it at all.


That shaped how I lead.


I’m not motivated by spotlight features or flashy wins. I’m drawn to:


  • the thing that keeps everything else working

  • the system behind the system

  • the layer people only notice when it’s gone



In leadership, that translates to:


  • enabling teams instead of directing them

  • building guardrails instead of micromanaging

  • investing in foundations before symptoms appear



It’s a quieter style of leadership—but a durable one.





Why I Often Feel “Ahead” of the Moment



I’ve felt this more lately: a sense that I’m thinking several steps ahead of where the conversation is.


That’s not because I’m trying to be ahead.

It’s because I’m used to thinking in chains, not points.


In communications, nothing exists in isolation:


  • a sender implies a receiver

  • a link implies latency and loss

  • a decision implies downstream consequences



So when technology shifts—microservices, cloud, AI, autonomous systems—I instinctively look for:


  • where decisions are moving

  • how intent propagates

  • what happens when context is lost

  • where failure will surface later, not now



That perspective can feel lonely at times. But it’s also what leadership often requires: seeing around corners before others feel the turn.





Calm Isn’t Detachment — It’s Preparation



People sometimes mistake calm for detachment.


In reality, my calm comes from acceptance:


  • systems will fail

  • assumptions will break

  • environments will change

  • people will be surprised



I’m not calm because I don’t care.

I’m calm because I’ve already designed for reality.


That mindset doesn’t eliminate problems—it makes them survivable.





What This Means for How I Lead Today



My Signal Corps experience shows up in my leadership whether I name it or not:


  • I prioritize continuity over elegance

  • I value observability over control

  • I design for degraded modes, not perfect states

  • I build systems and teams that adapt, not freeze



Most importantly, I try to lead in a way that keeps communication open, especially when things are unclear.


Because in every environment—military or civilian—once communication breaks down, everything else follows.





Closing Thought



I didn’t leave the Signal Corps behind when I left the Army.


I carried it forward into how I think, how I architect, and how I lead.


In a world where everything is becoming “smart,” autonomous, and distributed, those lessons feel more relevant than ever.


Leadership, I’ve learned, isn’t about commanding certainty.


It’s about keeping the signal alive.





 
 
 

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