Lessons I Didn’t Realize I Learned in the Army Signal Corps
- Mark Kendall
- Dec 21, 2025
- 3 min read
Leadership Reflection: Why I’m Calm When Systems Break
Lessons I Didn’t Realize I Learned in the Army Signal Corps
Lately, I’ve noticed something about myself as a leader.
In moments when systems are changing fast—AI everywhere, architecture shifting, decisions moving from humans into software—I’m often calm while others feel unsettled. I see patterns forming before they’re obvious. I worry less about perfect control and more about whether information keeps flowing.
For a long time, I thought that was just experience.
Only recently did I realize something deeper:
this way of thinking didn’t start in tech—it started in the Army Signal Corps.
The Signal Corps Lesson I Carried Forward
When you serve in the Signal Corps, you learn quickly that the mission is not the message.
The mission is communication itself.
You’re responsible for keeping information moving across unreliable terrain, imperfect equipment, and changing conditions. You assume things will break. You assume links will degrade. You don’t panic when they do—you adapt.
That mindset stays with you.
Years later, when I design systems or lead teams, I don’t ask:
“How do we make sure nothing ever fails?”
I ask:
“How do we keep operating when it inevitably does?”
That question shapes everything.
Why I Lead With Flow Instead of Control
In many engineering cultures, leadership is about control:
controlling outcomes
controlling architecture
controlling correctness
But military communications teach something different:
flow matters more than perfection
silence is more dangerous than noise
partial information is better than none
That’s why I’m comfortable with:
best-effort systems
graceful degradation
observable behavior instead of rigid guarantees
To some, this looks risky.
To me, it looks realistic.
Invisible Infrastructure and Quiet Leadership
Signal Corps work is mostly invisible.
When it’s done well, no one notices it at all.
That shaped how I lead.
I’m not motivated by spotlight features or flashy wins. I’m drawn to:
the thing that keeps everything else working
the system behind the system
the layer people only notice when it’s gone
In leadership, that translates to:
enabling teams instead of directing them
building guardrails instead of micromanaging
investing in foundations before symptoms appear
It’s a quieter style of leadership—but a durable one.
Why I Often Feel “Ahead” of the Moment
I’ve felt this more lately: a sense that I’m thinking several steps ahead of where the conversation is.
That’s not because I’m trying to be ahead.
It’s because I’m used to thinking in chains, not points.
In communications, nothing exists in isolation:
a sender implies a receiver
a link implies latency and loss
a decision implies downstream consequences
So when technology shifts—microservices, cloud, AI, autonomous systems—I instinctively look for:
where decisions are moving
how intent propagates
what happens when context is lost
where failure will surface later, not now
That perspective can feel lonely at times. But it’s also what leadership often requires: seeing around corners before others feel the turn.
Calm Isn’t Detachment — It’s Preparation
People sometimes mistake calm for detachment.
In reality, my calm comes from acceptance:
systems will fail
assumptions will break
environments will change
people will be surprised
I’m not calm because I don’t care.
I’m calm because I’ve already designed for reality.
That mindset doesn’t eliminate problems—it makes them survivable.
What This Means for How I Lead Today
My Signal Corps experience shows up in my leadership whether I name it or not:
I prioritize continuity over elegance
I value observability over control
I design for degraded modes, not perfect states
I build systems and teams that adapt, not freeze
Most importantly, I try to lead in a way that keeps communication open, especially when things are unclear.
Because in every environment—military or civilian—once communication breaks down, everything else follows.
Closing Thought
I didn’t leave the Signal Corps behind when I left the Army.
I carried it forward into how I think, how I architect, and how I lead.
In a world where everything is becoming “smart,” autonomous, and distributed, those lessons feel more relevant than ever.
Leadership, I’ve learned, isn’t about commanding certainty.
It’s about keeping the signal alive.

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